Job Family: Yacht Club Service

Business Line: Property Operations

Division: Yacht Club Operations

Department: Yacht Club Management

Dept. Unit: Sindalah Island, Kingdom of Saudi Arabia

 

 

About the location:

 

Sindalah Island, located 5km off the northwest coast of the Kingdom of Saudi Arabia, is an integral part of the NEOM master plan project. This captivating island is set to become a premier destination for yachting enthusiasts worldwide, boasting exceptional features and a breathtaking natural environment. With an 86 berth marina and 74 mooring buoys catering to yachts ranging from 20 meters to an impressive 180 meters in length, visitors will enjoy unparalleled service from a team of world-class professionals and top-notch facilities.

 

Visitors to Sindalah will be treated to an extraordinary luxury island experience. The island will be adorned with high-end premium hotels such as the renowned Four Seasons and the exquisite Ultra Luxury Collection by Marriott. These establishments will provide unparalleled comfort and hospitality, ensuring a memorable stay for discerning travelers. Additionally, Sindalah will offer groundbreaking retail options, showcasing the latest in fashion, design, and technology. Culinary enthusiasts will delight in the presence of Michelin-starred chefs, who will create exceptional dining experiences that tantalize the taste buds. And for those seeking recreation, an exotic golf course will be available, allowing guests to indulge in the sport amidst stunning surroundings.

 

Sindalah Island is poised to become one of the world's most captivating and vibrant yachting destinations, boasting its strategic location, outstanding amenities, and awe-inspiring natural beauty. With a commitment to providing an unforgettable experience, Sindalah promises to be a haven for those seeking luxury, adventure, and serenity.

 

Summary:

 

The Receptionist provides front house service to Yacht Club’s guest’s, provides information and customer service to guests by performing duties included a part of the yacht club and marina’s customer service standards. 

 

Essential Duties and Responsibilities include the following (other duties may be assigned):

 

• Provides service to yacht club guests that meet established quality standards for all yacht club related operations; ensures the  recognized standards are  maintained and  that  quality and  delivery commitments are met.

• Makes and confirms reservations, verifies arrival and departure times and arranges for baggage handling and other services requested by guests; maintains records of slip availability.

• Greets  and  registers  guests;  provides  escort  instructions  to  Dock  Assistants  coordinating appropriate guest and luggage transportation.

• Manages all guest financial transactions; verifies guest credit status and issues charge cards where applicable; posts charges such as moorage, power, water, food, liquor, or telephone to ledger; computes final bills and collects appropriate payments.

• Answers guest inquiries and provides information pertaining to restaurants, mechanics, travel, provisioning, florist, carpenters, medical, painting, entertainment, laundry services, safety inspections, varnishing, and legal services.

• Issues facility security ID and supports marina and facility security teams in their security related efforts; reports disturbances in marina office area to superiors and maintains general vigilance.

• Transmits and receives telephone messages; date stamps, sorts, and racks incoming mail and messages, and coordinates delivery of same.

• Makes restaurant, transportation, or entertainment reservations and tour arrangements at guests’

• requests.

• Deposits guests’ valuables in marina safe.

• Maintains  VHF  radio  and  in-person  communication  with  vessels,  yacht club staff  and  yacht club management.

• Any other duties as assigned by the immediate supervisor and yacht club Manager.

 

Qualifications:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable

accommodations may be made to enable individuals with disabilities to perform essential functions.

 

Education/Experience:

 

High school diploma or general education degree (GED); or two to five years related experience and/or training; or equivalent combination of education and experience.

 

• Valid Driver’s License (preferred, but not essential)

 

Work Environment:

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical parts.  The employee may work near or around toxic or caustic chemicals while wearing proper personal protection equipment and following strict company safety standards. The employee is occasionally exposed to risk of electrical shock.

 

The noise level in the work environment is usually moderate.

 

Physical Demands:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.