Department: FASHION RETAIL

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Report to: STORE MANAGER, SENIOR RETAIL DIRECTOR FASHION

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KEY RESPONSIBILITIES
Professionalism and Service Excellence
The Assistant Store Manager is a vital contributor to our team's success in the luxury retail space. The role demands a passionate, driven
individual with a deep understanding of luxury fashion, a keen eye for detail, and an unwavering commitment to custom er service.

Main responsibilities
Sales and Customer Service:
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Assist in meeting and exceeding store sales goals.
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Provide an elevated customer service experience, ensuring client satisfaction.
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Develop and maintain long term relationships with our clientele.
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Write sales and customer reports and make recommendations for improvements
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Interact with customers and resolve complaints or grievances , h andle customer inquiries, complaints, and returns gracefully

Operations:
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Help in ensuring daily store operations run smoothly and efficiently.
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Support in inventory management and ensures stock accuracy.
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Assist in processing and merchandising new shipments.
Write sales and customer reports and make recommendations for improvements
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Ensure store is maintained at the highest standard of cleanliness and presentation.

Leadership Staff Development:
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Support the Store Manager in training and developing staff to
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maximize potential.
• Supervise and train staff.
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Assist in the recruitment, onboarding, and orientation of new staff.
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Lead by example in terms of dress code, punctuality, and professionalism.
• Review staff performance and offer constructive feedback • Collaborate with team leads on setting and achieving team-specific goals.

Administrative:
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Support the Store Manager in preparing and analyzing sales reports.
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• AssistAssist inin rostering,rostering, payroll,payroll, andand otherother administrativeadministrative taskstasks asas needed.needed.
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• AdhereAdhere toto companycompany policiespolicies andand proceduresprocedures
Visual

Visual Merchandising:Merchandising:
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• CollaborateCollaborate withwith thethe visualvisual merchandisingmerchandising teamteam toto maintainmaintain andand updateupdate storestore displaysdisplays toto alignalign withwith brandbrand guidelines.guidelines.
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• Organize sales and product demonstrationsOrganize sales and product demonstrations
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• AssistAssist inin planningplanning andand executingexecuting inin--storestore eventsevents andand promotions.promotions.

 

Competencies Requirement (Skills, Qualifications and Experiences):

Education:

• Bachelor'sBachelor's degreedegree inin Business,Business, Fashion,Fashion, oror aa relatedrelated field.field.

 

Experience: 

• MinimumMinimum 33 yearsyears ofof experienceexperience inin luxuryluxury retailretail managementmanagement.. 

• PreviousPrevious experienceexperience inin luxuryluxury retail,retail, preferablypreferably inin aa managementmanagement oror supervisorysupervisory role.role.

• FamiliarityFamiliarity withwith thethe latestlatest trendstrends inin luxuryluxury fashion.fashion.

 

Soft Skills:

• ExceptionalExceptional interpersonalinterpersonal andand communicationcommunication skills.skills.

• StrongStrong organizationalorganizational andand multitaskingmultitasking abilities.abilities. 

• AA passionpassion forfor fashionfashion andand anan understandingunderstanding ofof luxuryluxury marketmarket dynamics.dynamics.

 

Hard Skills 

• BasicBasic understandingunderstanding ofof retailretail financifinancialal metrics.metrics. • ProficientProficient inin PointPoint--ofof--SaleSale (POS)(POS) systemssystems andand MicrosoftMicrosoft OfficeOffice Suite.Suite. 

• Arabic,Arabic, fluentfluent English.English. PersonalPersonal Attributes:Attributes: 

• PassionatePassionate aboutabout fashionfashion andand luxury.luxury. 

• Professional,Professional, positive,positive, andand approachableapproachable demeanor.demeanor.

• StrongStrong workwork ethicethic andand aa teamteam player.player.