Department: FASHION RETAIL

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Report to: STORE MANAGER, ASM, SENIOR RETAIL DIRECTOR FASHION

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Store Sales Associate is responsible for providing an exceptional shopping experience for our clientele, showcasing the finest in luxury fashion
merchandise, and maintaining the store's high standards of excellence in service.

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KEY RESPONSIBILITIES
Professionalism and Service Excellence
Customer Service:
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Greet customers promptly and warmly upon entering the store.
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Understand and cater to the unique needs of luxury clientele.
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Offer personalized styling advice and product knowledge.
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Build and maintain long term relationships with clients, following up on past purc hases and recommending new items.
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Handle customer complaints and returns gracefully and professionally.
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Ensure high levels of customer satisfaction through excellent sales service

Sales:
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Drive sales by understanding current fashion trends and what appea ls to the store's target clientele.
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Demonstrate in depth knowledge of the store's product line, designers, and unique selling points.
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Utilize effective selling techniques to maximize store's profitability.
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Collaborate with team members to achieve individual and store sales targets.
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Follow and achieve store’s sales goals on a monthly, quarterly and yearly basis.
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Cross sell products

Store Operations:
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Ensure merchandise is appropriately displayed and the store is well maintained.
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Restock items as needed and maintain inventory accur acy.
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Process purchases, returns, and exchanges using the store's point of sale system.
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Participate in regular staff meetings and training sessions.
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Comply with inventory control procedures.
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Suggest ways to improve sales.

Merchandising:
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Assist in visual merchandising, setting up displays, and organizing store layout.
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Collaborate with management and other team members to maintain store aesthetics in line with brand standards.

Personal Development:
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Attend workshops, training, and fashion events to stay updated with the latest trends and brands in luxury fashion.
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Continually enhance product knowledge, sales techniques, and customer service skills.
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Team up with co workers to en sure proper customer service.
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Build productive trust relationships with customers.

Competencies Requirement (Skills, Qualifications and Experiences):

Experience: 

• MinimumMinimum 22 yearsyears ofof ppreviousrevious experienceexperience inin luxuryluxury retailretail oror aa relatedrelated customercustomer--serviceservice orientedoriented field.field.

 

Personal Attributes: 

• StrongStrong interpersonalinterpersonal andand communicationcommunication skills.skills. 

• PassionPassion forfor fashion,fashion, trends,trends, andand luxuryluxury brands.brands. 

• ProfessionalProfessional appearanceappearance andand demeanor.demeanor. 

• FlexibilityFlexibility inin workingworking hours,hours, includingincluding weekendsweekends andand holidays.holidays.

 

Competencies:Competencies:

• CustomerCustomer--centriccentric mindset.mindset. 

• ExcellentExcellent salessales andand negotiationnegotiation skills.skills.

• StrongStrong organizationalorganizational andand multitaskingmultitasking abilities.abilities. 

• AttentionAttention toto detail.detail. 

• AbilityAbility toto workwork inin aa teamteam environment.environment.

 

Hard Skills 

Arabic, fluent English.
Proficiency with point of sale software and other related retail technologies.