Reports to

Site Supervisor

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Division/Section

Sindalah 30000151

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Department

Sindalah 40000227

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Sector

NEOM Islands 20000034

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Role Purpose

NEOM is a new vision of what the future could be. It’s an attempt to do something that’s never been done before and it’s coming at a time when the world needs fresh thinking and new solutions. Put simply, NEOM will not only be a destination, but a home for people who dream big and who want to be part of building a new model for sustainable living. NEOM will be a hub for innovation, where established global businesses and emerging players can research, incubate, and commercialize groundbreaking technologies to accelerate human progress.

 

The main purpose of a Buggy Driver is to engage with our guests and create a memorable experience at Sindalah Island.  The Driver will be responsible for providing safe, friendly, and efficient transportation services to all Sindalah guests and staff across the Island.

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Key Accountabilities & Activities

• Maintain a cheerful, helpful and friendly attitude towards colleagues, on-island staff and guests alike, and provide a courteous and professional service at all times.

• Drive guests in the buggies as required, following schedules or routes defined by the Site Supervisor, or Dispatcher, and based on guest requests.

• Answer all guest questions with a high level of knowledge about Sindalah facilities and services, as well as KSA and other NEOM entities.

• Communicate effectively with passengers, staff, and management to provide seamless service.

• Handle any passenger complaints or issues in a professional manner.

• To provide guests assistance with luggage, baby strollers etc when required, ensuring it is handled with care.

• Porter/baggage handling duties as required (movement of baggage from luggage ferry to/from Assets), securing luggage inside cargo areas of luggage cages / transport, and delivering unclaimed or lost luggage to the correct asset or guest

• Be an expert on the function and operation of all buggy controls, gauges and warning lights.

• Maintain a valid buggy-driving license, and operate the buggy in accordance with all local laws and regulations, as well as NEOM and Sindalah policies.

• Record usage of buggies as required, ensuring close communication with the dispatcher and Site Supervisor.

• To assist in ensuring that all buggies are kept well maintained and clean at all times, any technical fault should be reported to the Site Supervisor.

• Perform pre and post-trip inspections to ensure the buggy is in good working order.

• Follow all safety rules when driving the buggy and drive with utmost care, making sure that neither passengers nor passing guests come to any harm.

• Ensure sufficient charging of the electric buggies to facilitate consistent operations.

• Report any mechanical issues or accidents immediately to management, monitoring battery water, brake, lights etc on a daily basis before using a buggy

• Assist guests with directions around the Island.

• Work flexible hours, including nights, weekends, and holidays.

• Working for long periods of time exposed to heat.

• Follow all company policies and procedures.

• Assist with other duties as assigned by management.

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Background, Skills & Qualifications

• Valid driver's license with a clean driving record.

• Excellent interpersonal, written and verbal communications skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred)

• Excellent guest service skills, ability to engage with guests and provide courteous service.

• Ability to work flexible hours, including nights, weekends, and holidays.

• Strong communication skills.

• Ability to handle stressful situations calmly and professionally.

• Physical ability to assist passengers with loading and unloading luggage, handling up to a minimum of 30kg.

• Knowledge of local traffic laws and regulations.

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Qualifications

• High school diploma or equivalent.

• Ideally 1 year of experience driving a buggy or similar vehicle

• Experience in a similar role and/or within guest services at a major hotel group / hotel management company is preferred