Job Family: Marina Services Worker

Business Line: Property Operations

Division: Marina Operations

Department: Marina Management

Dept. Unit: Sindalah Island, Kingdom of Saudi Arabia

 

 

About the location:

 

Sindalah Island, located 5km off the northwest coast of the Kingdom of Saudi Arabia, is an integral part of the NEOM master plan project. This captivating island is set to become a premier destination for yachting enthusiasts worldwide, boasting exceptional features and a breathtaking natural environment. With an 86 berth marina and 74 mooring buoys catering to yachts ranging from 20 meters to an impressive 180 meters in length, visitors will enjoy unparalleled service from a team of world-class professionals and top-notch facilities.

 

Visitors to Sindalah will be treated to an extraordinary luxury island experience. The island will be adorned with high-end premium hotels such as the renowned Four Seasons and the exquisite Ultra Luxury Collection by Marriott. These establishments will provide unparalleled comfort and hospitality, ensuring a memorable stay for discerning travelers. Additionally, Sindalah will offer groundbreaking retail options, showcasing the latest in fashion, design, and technology. Culinary enthusiasts will delight in the presence of Michelin-starred chefs, who will create exceptional dining experiences that tantalize the taste buds. And for those seeking recreation, an exotic golf course will be available, allowing guests to indulge in the sport amidst stunning surroundings.

 

Sindalah Island is poised to become one of the world's most captivating and vibrant yachting destinations, boasting its strategic location, outstanding amenities, and awe-inspiring natural beauty. With a commitment to providing an unforgettable experience, Sindalah promises to be a haven for those seeking luxury, adventure, and serenity.

 

The Marina Fuel Supervisor oversees all fuelling operations and ensures the highest level of customer service is provided to superyachts and other vessels. This role includes booking and scheduling fuel deliveries, training and supervising the fuel operator team, and ensuring all operations comply with safety and environmental regulations.

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Essential Duties and Responsibilities include the following (other duties may be assigned):

• Oversees the operation of fueling services from a floating barge to superyachts, ensuring efficient and safe procedures.

• Manages the booking and scheduling of fuel deliveries, coordinating with yacht owners and captains to meet their needs.

• Ensures all fuel transactions are accurately recorded and reported for billing purposes.

• Maintains up-to-date knowledge of fuel prices and market trends to provide competitive and fair pricing to clients.

• Trains and supervises the fuel operator team, ensuring they are knowledgeable about safety procedures, customer service standards, and operational protocols.

• Ensures compliance with all safety and environmental regulations, including spill prevention and response procedures.

• Coordinates with the Marina Team to ensure all fueling equipment is in good working condition and receives regular maintenance.

• Provides input on fuel-related revenues and operating expenses for budgeting purposes, monitoring budget vs. actual and taking appropriate action in case of variances.

• Assists in the development and implementation of standard operating procedures (SOPs) for fueling operations.

• Ensures customer satisfaction by addressing any complaints or issues promptly and professionally.

• Maintains communication with marina management, dock staff, and customers through VHF radio and other means.

• Conducts regular inspections and audits of fueling operations to ensure quality and compliance.

 

Specifications:

Management Responsibilities: Directly manages the customer facing fuel team in collaboration with the fuel barge operator. Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; scheduling and planning of staff and other resources; assigning and directing work; appraising performance; addressing complaints and resolving problems.

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Education/Experience:

• High school diploma or general education diploma (GED); or two to five years related supervisory/management experience and/or training; or equivalent combination of education and experience.

• VHF Operator’s certificate, boating license, and basic first aid required.

• Valid Driver’s License.

• Experience in fueling operations, preferably in a marina or similar environment.

• Knowledge of safety and environmental regulations related to fuel handling and storage.

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Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical parts. The employee may work near or around toxic or caustic chemicals while wearing proper personal protection equipment and following strict company safety standards. The employee is occasionally exposed to the risk of electrical shock.

The noise level in the work environment is usually moderate.

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Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell. The employee must regularly lift and/or move up to 50 pounds (22.5 kg) and occasionally lift and/or move up to 100 pounds (45 kg). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to swim.